Frequently Asked Questions
- How do I join the IRI Shopper Panel?
- What do I need to do as an active member of IRI Shopper Panel?
- I sent you my first scan. How do I earn points and redeem them for a $20 Gift card
- I can't login into the Scan n Go app
- How do I enter petrol using the Scan n Go app?
- How do I scan and transmit my purchase?
- How do I scan no barcode items with the Scan n Go app?
- How do I scan items with no barcodes on the handheld scanner?
- How do I set up my wireless handheld scanner?
- What should I scan?
- Voucher Update! New e-Vouchers has landed
- Hampers not available
- COVID-19 Impact on Rewards Delivery for physicals' gift
- Activating iChoose prepaid visa card
- How do I redeem my points?
- Where can I use a Flexi e-Gift Card?
- Win an iPhone 13 PRO
- How do I earn points and when do the points get awarded for scanning?
- New South Wales and Queensland flood: Impacts on Rewards Delivery
- Scan n Go app down for maintenance on Wednesday 4th May 2022 from 4:00 PM to 9:00 PM AEDT
- COVID-19 Impact on Prepaid Visa cards orders
- What's new in the latest Scan n Go update
- COVID-19: Impact on Rewards Delivery
- COVID-19 Update: Scanning weekly, support, and self-isolation
- Participating in IRI Shopper Panel Surveys and Quick Polls
- Earn 500 Bonus Points with Super Scanner
- How to save your favourite stores on Scan n Go app?
- How Do I Refer a Friend?
- How do I check my points balance?