Please try the following troubleshooting options for login issues to the Scan n Go app.
1. Check your device compatibility
- Certain devices and software versions are not compatible with the Scan n Go app. For example, Windows, HTC, Sony Xperia, Motorola, Motorola Moto.
Your software version must be:
Android Version: 9.0 or above
Apple iOS Version: 14 or above
2. Check your login details
-Ensure that you type in your username and password correctly.
- Passwords are case sensitive, please ensure to include all capital letters and numbers and that there are no spaces in between.
- Use the eye icon next to the password - see the password you are putting in. This will help you to see if you are putting in the correct password.
If you have forgotten the password, please select the “Forgot password” option
3. Uninstalling and reinstalling the Scan n Go app
- once you reinstall the Scan n Go app, you will need to log in again with your login details. If you do not have or forgot your login details, you can recover them via our website. If you changed your password via our website, use the new password to log into the Scan n GO app.
4. Check your Network
- If you are using Wi-Fi, please swap to mobile data or ensure the Wi-Fi signal is strong on your device.
- if you are using mobile data, try swapping to Wi-Fi
If you have tried all three of these steps and you still cannot log in please contact us at 1800 456 997 or email us: panelhelp@iriworldwide.com.au
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