Please try the following troubleshooting options for login issue to the Scan n Go app.
1. Uninstalling and reinstalling the Scan n Go app
- once you reinstall the Scan n Go app, you will need to log in again with your login details. If you do not have or forgotten your login details. Please email us at firstname.lastname@example.org
DO NOT RESET YOUR PASSWORD AS YOU WILL NOT BE ABLE TO LOGIN FOR 24 HOURS AFTER RESET
2. Check your Network
- If you are using wifi, please swap to mobile data or ensure the wifi signal is strong on your device.
- if you are using mobile data, try swapping to wifi
3. Check your device compatibility
- Certain devices and software versions are not compatible with Scan n Go app. For example; Windows, HTC, Sony Xperia.
Your software version must be :
Andriod Verison: 5.0 or above
Apple iOS Version: 8.3 or above
If you have tried all three of these steps and you still can not log in please contact us on 1800 456 997 option 2 or email us: email@example.com