Please try the following troubleshooting options for login issue to the Scan n Go app.
1. Check your device compatibility
- Certain devices and software versions are not compatible with Scan n Go app. For example; Windows, HTC, Sony Xperia.
Your software version must be :
Andriod Verison: 5.0 or above
Apple iOS Version: 8.3 or above
2. Uninstalling and reinstalling the Scan n Go app
- once you reinstall the Scan n Go app, you will need to log in again with your login details. If you do not have or forgotten your login details. Please email us at email@example.com
DO NOT RESET YOUR PASSWORD AS YOU WILL NOT BE ABLE TO LOGIN FOR 24 HOURS AFTER RESET
3. Check your Network
- If you are using wifi, please swap to mobile data or ensure the wifi signal is strong on your device.
- if you are using mobile data, try swapping to wifi
If you have tried all three of these steps and you still can not log in please contact us on 1800 456 997 option 2 or email us: firstname.lastname@example.org