Please try the following troubleshooting options for login issue to the Scan n Go app.
1. Check your device compatibility
- Certain devices and software versions are not compatible with Scan n Go app. For example; Windows, HTC, Sony Xperia.
Your software version must be :
Android Version: 7.0 or above
Apple iOS Version: 11.0 or above
2. Uninstalling and reinstalling the Scan n Go app
- once you reinstall the Scan n Go app, you will need to log in again with your login details. If you do not have or forgot your login details, you can recover them via our website. If you changed your password via our website, use the new password to login into the Scan n GO app.
3. Check your Network
- If you are using Wi-Fi, please swap to mobile data or ensure the Wi-Fi signal is strong on your device.
- if you are using mobile data, try swapping to Wi-Fi
If you have tried all three of these steps and you still can not log in please contact us on 1800 456 997 option 2 or email us: firstname.lastname@example.org