Frequently Asked Questions
- How do I join the IRI Shopper Panel?
- What do I need to do as an active member of IRI Shopper Panel?
- I sent you my first scan. How do I earn points and redeem them for a $20 Gift card
- Account Security
- I can't login into the Scan n Go app
- How do I enter petrol using the Scan n Go app?
- How do I scan and transmit my purchase?
- How do I scan no barcode items with the Scan n Go app?
- Don't forget to scan in all your pet purchases
- What should I scan?
- IRI Shopper Panel Visa card has had a glow-up!
- New Prepaid Visa card - how to activate the prepaid Visa card?
- How to use your Flexi eGift card?
- Flexi eGift card FAQs
- Voucher Update! New e-Vouchers has landed
- How do I redeem my points?
- Where can I use a Flexi e-Gift Card?
- Winter Competition
- How do I earn points and when do the points get awarded for scanning?
- Technical Issue - Prepaid Visa Cards
- New to IRI Shopper Panel
- Respect and Courtesy
- A new version of SCAN n GO is available!
- SCAN n GO app down for maintenance on Monday, 20 July 2026 from 3:00 PM to 8:00 PM AEDT
- Participating in IRI Shopper Panel Surveys and Quick Polls
- Earn 500 Bonus Points with Super Scanner
- How to add/edit quantity? On the Scan n Go app
- How to save your favourite stores on Scan n Go app?
- My Profile - clicking "Save Details" does not save my profile details
- How Do I Refer a Friend?
- How do I check my points balance?