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Wendy

  • Total activity 155
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Latest activity by Wendy
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    Wendy created an article,

    Why did my Scan n Go app stop working?

    If your Scan n Go app suddely either stopped working  mid scan, logged you out, or stuck in "Checking for update" for a long period of time, it's likely your wifi/4G reception is at fault...

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    Wendy created an article,

    Fixing Invalid IP address Message on Your Scanner

    When Invalid IP address message appears on the scanner, follow these instructions (download): Press number 8 and the power button together. A menu will appear with 3 options. Select option 2 “Acti...

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    Wendy created an article,

    Gift Catalogue

    You can download our Gift Catalogue here or below. This 2017 catalogue is not updated on regular basis and does not represent an accurate range of gifts or point requirements. Please use the Gift ...

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    Wendy created an article,

    What do I do when a barcode is not scanning?

     The handheld scanner and the Scan n Go app will not pick up any unusual barcodes. The barcodes that are: * damaged * sale barcodes (reduced price barcodes) Note: if you can remove the reduced pric...

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    Wendy created an article,

    When do I get points for scanning?

    You get your weekly 300 points every Saturday. You will see the points in your account on Sunday, given you have scanned that week For example: Even if you scanned on Tuesday, your points will be i...

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    Wendy created an article,

    I can't login into the Scan n Go app

    Please try the following troubleshooting options for login issue to the Scan n Go app.1. Uninstalling and reinstalling the Scan n Go app- once you reinstall the Scan n Go app. You will need to log ...

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    Wendy created an article,

    June 29, 2018: Android loading issues

    We are currently experiencing technical issues with Scan n Go specific to Android Verison 4.4.x  If you are using the Android version of Scan n Go 4.4.x you may experience the below issues: unable...

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    Wendy created an article,

    My Profile - clicking "Save Details" does not save my profile details

    You need to ensure that you have to fill in all the question on my profile page. Especially the question with the questions with the asterisk. See below:   If you do not answer the question with t...

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    Wendy created an article,

    How do I download the SCAN n GO app?

    You can download the Scan n Go app on your smartphone or mobile devices. You can find SCAN n GO either on Google Play Store or Apple's App Store or if you're reading this email using your smartphon...

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    Wendy created an article,

    Returning - wireless scanner

    WHAT TO SEND BACK The box, the scanner original came in. please put the whole scanner and the parts in there.  The Handheld scanner and the cradle. As shown below Power cord Shop c...