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  1. IRI Shopper Panel
  2. Tips for panelists

Tips for panelists

Panel membership tips

The handheld scanner

  • How to reset my hand held scanner
  • My handheld scanner will not switch on. What should I do?
  • How do I get a replacement barcode booklet?
  • My scanner is not scanning
  • My handheld scanners back light is not bright enough. What should I do?
  • How do I know what day my handheld scanner connects? Is it always on the same day?

Scan n Go

  • Completing the "Lucky Item" trigger survey
  • Scan n Go app messages are stopping me from scanning
  • What are Scan n GO trigger surveys?
  • I can't scan when I have no data or wifi switch on when using the Scan n Go app
  • The Scan n GO App prompts me that it has not been able to transmit my scanned data. What should I do?
  • Android: How do I update my Scan n Go app to the latest version?

Returning the Scanner Kit

  • Wireless Handheld scanner Checklist - for swapping/Returning
  • Swapping to another handheld scanner or Scan n Go app. What should I return back to IRI?
  • How to return the Handheld Scanner

Membership

  • How Do I Refer a Friend?
  • How do I check my points balance?
  • I refer my friend and they did not receive the invite?
  • Completing and saving member details in "My Profile" section
  • I forgot my password
  • How do I reset my password?
See all 11 articles

Cancelling your membership with the IRi Shopper Panel

  • How do I uninstall the Scan n Go app from my device?
  • I would like to cancel my membership with IRi Shopper Panel
IRI Shopper Panel