Tips for panelists
Panel membership tips
The handheld scanner
- How to reset my hand held scanner
- My handheld scanner will not switch on. What should I do?
- How do I get a replacement barcode booklet?
- My scanner is not scanning
- My handheld scanners back light is not bright enough. What should I do?
- How do I know what day my handheld scanner connects? Is it always on the same day?
Scan n Go
- How to save your favourite stores on Scan n Go app?
- Scanning click and collect purchases
- Completing the "Lucky Item" trigger survey
- Scan n Go app messages are stopping me from scanning
- What are Scan n GO trigger surveys?
- I can't scan when I have no data or wifi switch on when using the Scan n Go app
Returning the Scanner Kit
Membership
- How Do I Refer a Friend?
- How do I check my points balance?
- I refer my friend and they did not receive the invite?
- Completing and saving member details in "My Profile" section
- I forgot my password
- How do I reset my password?