Tips for panelists

The handheld scanner

• How to reset my hand held scanner
• My handheld scanner will not switch on. What should I do?
• How do I get a replacement barcode booklet?
• My scanner is asking for a PDE number?
• My scanner is not scanning
• My handheld scanners back light is not bright enough. What should I do?

See all 7 articles

Scan n Go

• I can't scan when I have no data or wifi switch on when using the Scan n Go app
• The Scan n GO App prompts me that it has not been able to transmit my scanned data. What should I do?
• Android: How do I update my Scan n Go app to the latest version?

Returning the Scanner Kit

• Wireless Handheld scanner Checklist - for swapping/Returning
• Swapping to another handheld scanner or Scan n Go app. What should I return back to IRI?
• Options for returning the Scanner

Membership

• How Do I Refer a Friend?
• How do I check my points balance?
• What do I do when a product bar-code is not scanning?
• My Profile - clicking "Save Details" does not save my profile details
• How do I add new household members?
• How do I update my change of address and contact details?

See all 8 articles

Cancelling your membership with the IRi Shopper Panel

• How do I uninstall the Scan n Go app from my device?
• I would like to cancel my membership with IRi Shopper Panel