We’re working hard to deliver rewards as safely and quickly as possible, however please be aware that the impacts of the coronavirus pandemic are resulting in some delays with availability and shipping of reward items outside of our control.
Please see below for the update from Australian Post:
COVID-19 is having a higher than usual impact
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.
We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.
Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.
For Further information about Australian Post and COVID-19 here.
Please do not hesitate to reach out to us if you have question or issue. You can contact us on our toll free number 1800 456 997 or email us at email@example.com