We’re working hard to deliver rewards as safely and quickly as possible, however please be aware that the impacts of the coronavirus pandemic are resulting in some delays with availability and shipping of reward items outside of our control.
Throughout this period, our suppliers are experiencing unprecedented high demand for product. Despite their best efforts to update us on stock levels, out of stocks are inevitable. We understand the frustration should you find your reward may be out of stock and apologise for any inconvenience this has created. Our customer service team will work closely with you to provide these updates, or to refund your points so you can select an alternative reward option.
Please note that Australia Post and many courier companies are also experiencing significant increase in demand, so delivery delays can be expected.
We thank you for your understanding and appreciate your patience during this time.