Are you having trouble updating? See our tips below! |
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I hit save and nothing happens! |
Some of our members experienced this issue when they tried to complete the profile via mobile phone. If that's your case, try a tablet or computer. |
You may also get this error if not all the questions have answers. In this case, hitting save will take you to the question that needs an answer. |
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I can't find Australian under ethnicity! |
Ethnicity refers to ethnic origin, not your place of birth. In this definition, Australian refers to Aboriginal or Oceanian ethnic origin only. For example, if your ancestors, even a few generations back, came to Australia from Europe and are of European origin, you should pick European. If you moved to Australia from the US, but have South American origin, you should pick South American. |
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I can't find my suburb! |
We no longer need the detailed information in which suburb you shop. Indicating states where you shop is sufficient enough. If you do not see your suburb in the drop down menu, leave it blank.
If you continue having trouble completing your profile, please call us on 1800 456 997 Monday to Friday 9AM to 5PM or email us at panelhelp@iriworldwide.com.au
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