Why did my Scan n Go app stop working?

If your Scan n Go app suddely either stopped working  mid scan, logged you out, or stuck in "Checking for update" for a long period of time, it's likely your wifi/4G reception is at fault. 

 Please check:

- you are in an area with a good wi-fi/4G reception

- If you are using mobile data, you have not used up your data. If so, you will need to switch over to wifi

- If you are using WiFi, please ensure that your wifi is strong. Alternatively, you can switch to mobile data.

If the Scan n Go app logged you out, please try login back or, if you hange dyour password wait 24 hours before trying again. Alternatively, you can uninstall and reinstall Scan n Go to see of it fixes the issues.