You would have contact with one of our Customer Service Representatives and organise a way for you to return the Scanner.
We will mail out a bag for the handheld scanner, a checklist of what to send back and letter with information.
What to keep?
- Codebook ( Shop codebook)
- user manual
What to send back?
Depending on what you type of handheld scanner you have. We have a checklist that you can refer to:
Wireless handheld scanner
In general below is what we need to return back to us.
- The box, the scanner original came in. please put the whole scanner and the parts in there. (NOTE: please keep this box safe, when you receive your replacement handheld scanner)
- The Handheld scanner and the cradle. As shown below
- Power cord