When I place the scanner in the cradle it only displays “Please check power and telephone are connected and place into cradle”.

This usually happens when the power is not connected to a power point. Please make sure that the red MR light in the cradle is on and that the scanner is sitting properly in the cradle.

If you are still receiving the same error after 48hrs please contact us on 1800 456 997 Option 2 or alternatively you can email us on [e-mail]