My points have not Updated on my handheld scanner. What should I do?

You need to do a manual update on your handheld scanner. Please follow the following step below:

Switch on the scanner by holding down the red “power on” key at the bottom right hand corner.
You should get a welcome to Aztec message then the main menu will appear. Press the down arrow key which is the key above the number 2, until you reach “Office Use”. Office Use is not displayed on the current screen, but it is the last option after “Practice”. Once “Office Use” is highlighted, press either blue key.
The screen should now display “Call for Assistance”. Press these three keys one after another - left blue key, the number 0 and the right blue key. The screen should now display “Check Cables…” At this point, please place the scanner into the cradle and it will make a free 1800 call – it will show “Initialising…” and it will continue to connect for a couple of minutes until it finishes successfully. If there are any problems with the system it will show “comms failed”.
If you receive "comms failed" error message, the scanner will try to connect again. Please allow up to 7 days for connection.

Alternatively:

You can go to our Shopper Panel website. You will require your login details. These logins were emailed to you upon registering.

Forgot your login details? You can recover your password using “Forgot Password?” link on the login page. Learn how here: I forgot my password

How to view points: Please click here