Physical Gift cards
Please allow 15 business days
Within 5 business days
Please check your spam/ inbox as sometimes the gift card gets sent there
Please allow 28 business days
Multiple gift orders
Please note that your orders are processed at the same time by the Gift department. However, the arrival of the gifts may differ.
For example multiple Visa cards orders - you may get one of your multiple Visa cards in the post and the rest the next day or so
Another example is physical gifts orders - your order will be processed by our gift department and sourced from different suppliers the order may not be dispatched at the same time.
Delivery might take longer due to stock levels, seasonal demand, or unforeseen circumstances.*
*We’re working hard to deliver rewards as safely and quickly as possible, however please be aware that the impacts of the coronavirus pandemic are resulting in some delays with availability and shipping of reward items outside of our control.
For more information about Covid-19: Impact on Rewards Delivery. Click here.
If you have any queries, please email us at email@example.com or call us on 1800 456 997
We will need information the following information to track your order:
- what gifts you ordered
- redemption (order) number sent to your email, if you have it