How long does it take to receive my gift?

Physical Gift cards

Please allow 15 business days

eGift cards

Within 5 business days
Please check your spam/ inbox as sometimes the gift card gets sent there

Physical Gifts

Please allow 28 business days

Multiple gift orders

Please note that your orders are processed at the same time by the Gift department. However, the arrival of the gifts may differ.
For example multiple Visa cards orders - you may get one of your multiple Visa cards in the post and the rest the next day or so

Another example is physical gifts orders - your order will be processed by our gift department and sourced from different suppliers the order may not be dispatched at the same time.

Delivery might take longer due to stock levels, seasonal demand, or unforeseen circumstances.*

*We’re working hard to deliver rewards as safely and quickly as possible, however please be aware that the impacts of the coronavirus pandemic are resulting in some delays with availability and shipping of reward items outside of our control. 
For more information about Covid-19: Impact on Rewards Delivery. Click here.

If you have any queries, please email us at [e-mail] or call us on 1800 456 997 

We will need information the following information to track your order: 

- what gifts you ordered 

- redemption (order) number sent to your email, if you have it